Frequently asked questions

Yes. Every course is approved by the state agency listed on its page — the Florida FLHSMV, Texas TDLR, New York DMV or Illinois Secretary of State.

Yep. Courses run on phones, tablets and computers, and your progress saves so you can switch devices whenever you like.

Our team is here at 1-800-558-9887 (Mon–Fri, 9 AM–5 PM CST) or info@ticketschool.com.

Yes. Our provider, Driver Training Associates, Inc. (d.b.a. TicketSchool.com), is an FLHSMV-approved third-party administrator of the online Class E Knowledge Exam — sometimes called the road signs and road rules test.

Anyone at least 14.5 and under 18. Eligibility is checked with the FLHSMV — you can't register if you already have three attempts on file or an exam in progress. If you're 18 or older, the exam must be taken in person.

Yes. Florida requires a parent or guardian to proctor the exam. They enter their driver's license number at registration and are responsible for making sure no help is given.

Yes — 60 minutes in total, and you must begin within 24 hours of passing the eligibility check. Each question also has a 2-minute limit; going over it fails the attempt.

After you register and pay, click "Begin Test" to open the state testing portal. Answer two identity questions, then work through the 50 questions one at a time. 40 correct is a pass; 11 wrong ends the attempt.

No. Once it starts, only click on the answer choices. Clicking elsewhere, opening a new tab or leaving the page counts as an automatic fail and uses one of your attempts.

Up to three online attempts, each with a new registration. After three, you'll need to test in person at a driver license or tax collector's office.

No certificate is needed. Your result goes straight into the FLHSMV system and will show up at your driver license or tax collector appointment.

No — Florida law requires the online exam to be taken in English.

Only before the exam starts. Reach us at 1-800-558-9887 (Mon–Fri, 9 AM–5 PM CST) or info@ticketschool.com. Once the exam begins, state rules don't allow changes.

You're covered by a 60-day money-back guarantee as long as the exam hasn't been started. Once an attempt begins, it can't be refunded.

Yes. Since August 1, 2025, Florida requires new drivers under 18 to complete the 6-hour DETS course (it replaced the 4-hour TLSAE for this age group). If you're 18 or older, TLSAE is still the one you need.

Between 14.5 and 17.

State law sets a 6-hour minimum. It mixes reading and video, so your actual time depends on your pace.

Not at all — it's packed with videos, animations and bright graphics.

No. Log out whenever you want; your spot is saved and the course is open 24/7.

Yes. It's 40 questions, you need 80% to pass, and you get three tries.

No big deal — review and retake it as often as you need for free. You won't be locked out.

Yes. After the final, you confirm your details and we file your completion electronically with the FLHSMV. A free PDF certificate is yours to download too.

Usually right away. Rarely it can take up to 24 hours to show in the state's system, so bring a copy of your certificate just in case.

Yes — if you're 14.5 to 17, you can take the 50-question Class E exam online with us, in either order with DETS.

Check the registration email you received — your code is there. You can also use "I forgot my login" on the course login page, or contact support.

Yes, while you're still in the course. After your completion is reported, changes carry a $10 correction and re-reporting fee.

None. The price covers the course, quizzes, PDF certificate and electronic reporting to the FLHSMV — plus a 60-day money-back guarantee if you haven't passed yet.

No. A 2025 Florida law change means drivers under 18 now take the 6-hour DETS course instead. TLSAE is still required for first-time drivers 18 and over.

Yes. Its official name is Traffic Law and Substance Abuse Education, but people also call it the Florida drug and alcohol course, DATE or DATA.

Yes. It's an FLHSMV-approved TLSAE course for Florida residents 18+ getting a learner's permit or first license.

Florida requires at least 4 hours; your actual time depends on how fast you read.

Of course. Log in and out whenever you like — your progress is saved.

Florida requires identity checks to confirm it's really you taking the course. Missing three of them means starting over, so answer carefully.

No. Just short quizzes at the end of each unit, with unlimited retries.

No. TLSAE is only for people who've never held a U.S. license. Some drivers licensed abroad may need it — your local license office can confirm.

Electronically to the FLHSMV right after you finish, plus a downloadable PDF certificate. In rare cases the state takes up to 24 hours to update.

Only if you're 14.5 to 17. Drivers 18+ must take the Class E exam in person.

Nope. The price includes the course, quizzes, PDF certificate and electronic reporting to the FLHSMV.

Yes. It's licensed by the Texas Department of Licensing and Regulation (TDLR) — Driver Training Associates, Inc. (d.b.a. TicketSchool.com), Provider #C3588.

First-time Texas license applicants ages 18–24 are required to take it. At 25+ it's optional but still a smart idea. You can't already hold a license from another state or country.

6 hours, as set by TDLR. It's open 24/7 and you can log in and out as you go.

Yes. Finishing the course covers the road signs and rules knowledge test, so you can skip it at DPS by bringing your certificate.

Yes — 30 multiple-choice questions, 70% to pass, with three tries. Fail all three and you'll restart the course.

You get three tries per unit quiz, with a chance to review between attempts. Three misses on the same quiz means starting over.

No. You'll get a PDF certificate right after passing — print it and bring it to your DPS driving test appointment.

A free 1-hour video program required for drivers 18+ before the driving skills test. It must be finished within 90 days of your road test.

Usually not. New residents can drive on a valid out-of-state license for 90 days, then apply in person at a driver license office.

None. $39.95 covers the course, quizzes, final exam and PDF certificate — backed by a 60-day money-back guarantee if you haven't passed.

Yes. Our online pre-licensing course is approved and licensed by the New York DMV.

You need to be 18 or older with a valid New York learner's permit. Under 18, the DMV requires the classroom version. If you already hold a valid MV-285 from a school driver ed program, you don't need this course.

No. The DMV needs the number, document number and expiration date from your plastic permit card. Paper permit details cause reporting errors and could mean retaking the course.

Called the 5-hour course, it's 270 minutes (4.5 hours) of instruction. You have 30 days from registration to finish.

Yes — no visits anywhere. It's open 24/7 on any device with internet.

No. Each unit ends with a 4-question quiz (3 right to pass) and three tries. Fail the same quiz three times and you'll re-register — your restart is free.

No certificate to carry. We report your completion to the NY DMV; it takes 24–48 hours to post to your record, then you can book your road test.

Give it up to 48 hours. Still missing after that? Contact us at 1-800-558-9887 (Mon–Fri, 9 AM–5 PM CST) or info@ticketschool.com.

One year. It must be valid on the day you schedule your road test — it can expire before the test itself.

You set up 10 identity questions at registration and answer one each time you log in, plus checks during the course. Two misses in a row pauses your account until you speak with support.

Full refunds are available within 30 days of registration, as long as you haven't finished the course or been disqualified.

Every Illinois Secretary of State–approved adult course is 6 hours. You can start any time and log in and out as needed.

You qualify if you're 18, 19 or 20, applying for your first Illinois license, and haven't taken driver ed in high school or at a commercial driving school.

$49, with nothing extra — the certificate and electronic filing with the Secretary of State are included.

It isn't required, but it's a great idea. You'll still pass a driving test at an SOS facility, and the state suggests up to 50 hours of supervised practice (10 at night).

No. Bring proof — a certified transcript with a passing grade or a commercial school completion receipt — and you can apply without it.

Yes. 20 multiple-choice questions, 70% to pass, and two attempts. It's separate from the written test at the license office.

Review and retake unit quizzes as many times as you need at no cost.

Yes, electronically to the Illinois Secretary of State within 1 business day. The SOS then emails you a completion letter to bring to the license office.

No. You'll surrender your out-of-state license and take any required tests — no adult driver ed needed.

We offer a 60-day money-back guarantee unless you've been disqualified for identity, quiz or final exam failures.